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Safe & Secure Bookings

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Booking with us is safe

At TBH Bookings.com Co.Ltd. (www.thebesthotelsinthailand.com) we understand, appreciate and respect the need for our clients and online shoppers in general, to know they are dealing with a reliable and trustworthy entity. Below we explain why you can trust us to be safe, authentic and a valid hotel booking facility and get to know our booking procedures and built-in security systems before you move a finger to reserve hotels in Phuket, Koh Samui resort accommodation, hotels in Krabi, Bangkok or any other Thailand destination, so you may book with confidence.

For your peace of mind:

Know your room is booked before you pay: With us, you will never be expected to pay anything until we have booked your accommodation with the hotel, received written confirmation of your reservation from the hotel and confirmed that reservation with you in return. Ours is not an automated system. All bookings are done manually. When you contact us by clicking on the Enquire/Book Now Button button you will notice on every hotel page of our website, we will first confirm room availability and also again confirm the prices indicated on our website with you by e-mail.

If you are satisfied with the price and request us to proceed booking your room, we will first reserve and secure your accommodation and obtain written confirmation of your room reservation from the hotel. Once written confirmation of your room reservation is received, we will confirm the room reservation with you in return and provide you with a secure payment page for either a deposit payment or full payment, depending on how long in advance you book. You then have 24 hours to make payment and do not have to pay immediately.

This situation allows you enough time, should you wish, to first contact the hotel direct and confirm your booking before having to make any payment.
Once you are satisfied that your booking is secure, you may proceed with making payment. In short, with us you will never be required to make a payment and then simply have to trust that your room is booked and also important, if the correct room type is booked. We first do the work, confirm the room reservation and the room type that has been reserved with the hotel and then with you, and then you pay. Not the other way around.

By the way, all our prices advertised on our website includes taxes and service charge. What you see on our website is what you pay. There will be no late surprise of taxes and services charges to be added when it becomes time to pay. Look for this on other websites.

How do you know we are for real?

There exist several online ID Authority companies specializing in authenticating and validating online businesses or websites. You may recognize names like Verisign,  Entrust, Thawte, Comodo and others. We use Comodo. These companies check a range of company, website and company owners or directors details and information to ensure the legitimacy of the website and/or business and that the website is safe to use. These checks are quite stringent. Once a website's legitimacy has been properly verified and confirmed, a company like Comodo will install their ID authority certificate on the website. In the right bottom corner of every page of our website, you will notice a red triangle with the words "Authentic and Secure. This is the Comodo ID authority certificate. When you click on it, the certificate will open confirming the website's authenticity and validity and that you are insured for a sum of $50 000 when relying on the information supplied by ID Authority on our website. Once again, you are now able to contact Comodo, quote our website name and ask them to again confirm the validity of the website. No matter which website you use or what service or product you purchase, always look for the site's ID Authority.

Credit Card and other personal information safety

We make use of the latest SSL (Secure Socket Layer) online security technology. All information sent and received by us is encrypted via a secure server.
You will also notice mention of this on the ID Authority certificate discussed above. Comodo checks that our website utilizes this technology to protect your personal information and confirm that the website is safe to use for online transfactions and payments.
When you enter credit card details on our secure payment page for example, we our selves do not even see your entire credit card number. Never send your credit card details by e-mail or via unsecure websites. Always only use our secure payment page for credit card payments.

We trust the above will contribute to your peace of mind when dealing with us and hope to be of service in the near future. Should you require any other information on the safety in the use of our website, please contact us.

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Tel: +66 86 762 0662 | Author: George Conradie
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