Security Policy (Secure online hotel accommodation booking)
The Best Hotels in Thailand.com regards the privacy and security of our customer's information as an important component of the service that we offer. When you make a reservation, we offer the use of a secure server. The Secure Sockets Layer (SSL) technology we utilize, Comodo, encrypts all information you input before it is sent to our server and when it is sent from our server to the hotel. You will notice the Comodo Logo on our payment page and at the bottom of our home page, ensuring that this site is authentic, safe and secure to use.
We utilize the paygate payment gateway system, which include it's own SSL technology. Therefore, if you feel safe using your credit card in a store to make a purchase, you can feel safe using it on our website.
In case of refunds to our clients, funds will only be deposited back into the account from where it was paid. At no time will we pay funds received from one account into a different account in the event that we should have to refund you for whatever reason. This process may take anything from 14 to 21 days. This process is important to protect both us and our clients.
What information this site gathers/tracks about you
When you make a reservation you will be asked to provide information such as name, contact details and e-mail address. Only upon paying your accommodation deposit will credit card information be requested. TheBestHotelsinThailand banks with Nedbank South Africa, use Paygate.co.za payment gateway and subsequent safety technology. Rest assured, your information and credit card details are as safe as it can be with us. In fact, it is an under mentioned fact that paying by credit card over the internet via a safe and secure website is more safe than giving your details telephonically.
We do however need to stress the importance to never e-mail us or anyone else your credit card details. Always use our online hotel payment facility for this purpose.
With whom this site shares the information it gathers/tracks
TheBestHotelsinThailand.com forwards your reservation information including (in some cases) payment details to the hotel via a secure connection. We also share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.
Third Party Disclosure
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site, or as required by law.
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